World’s First Hotel with Deaf Employees: Park Inn Cape Town Newlands

Park Inn by Radisson Cape Town Newlands welcomes guests in a unique way. The vibrant hotel employs 30 deaf and hearing impaired colleagues.

Working Together

Deaf colleagues at Park Inn by Radisson Cape Town Newlands have different tasks in all departments going from transport to maintenance passing through housekeeping, security and reservation. Contrary to many hotels in the industry where hearing impaired colleagues are commonly employed in the back of the hotel – Park Inn by Radisson Cape Town Newlands offers a great opportunity to deaf people to break any handicap barriers. Elzabe van der Walt, creditor clerk, confirms: “It’s very difficult to find a job when you are deaf. I feel I’ve been given a chance here”.

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At Radisson Hotel Group, we are committed to diversity and inclusion, we hire staff with the ‘Yes I Can!’ attitude and train to develop employees’ skills. This was the case with our deaf colleagues since none of them had work experience in a hotel. Colleagues at Park Inn by Radisson Cape Town Newlands show an incredible amount of dedication and commitment to succeed just like any other valuable employee.

More than just sign language

The hotel put in place special measures in order to employ deaf people. The hotel appointed an interpreter and upon check-in guests are informed about the disability of some members of the staff. Guests enjoy the interaction with deaf colleagues and all employees at the hotel are now getting used to sign language.

Staff in PI Newlands deaf hotel Cape Town

Sign language is not just about using your hands, but also facial and body language to get the message across. Dale Holmes, M&E Supervisor and Patrick De Louw, Concierge and Hotel Driver, deaf employees say they use signs that are easy to understand for hearing people. “I sign using body language to make guests understand and feel welcome” says Patrick. On the other hand, lip-reading and eye contact are very important for Dale and Patrick in order to understand hearing people.

A deaf staff in Newlands Cape Town

Park Inn by Radisson and other Radisson Hotel Group brands are very committed to diversity and inclusion. We look forward to welcoming you to Park Inn by Radisson Cape Town Newlands!

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